S03 | Re-engagement/ Retention

Business Goal

Help a business reconnect with inactive clients without manually checking every contact.

What I Built

The system Routes the client based on three responses:

  • Continue

    - Client wants to Move forward

  • Pause

    - Client is not ready right now.

  • Question

    - Client needs a personal response.

Key Decision

Question responses are sent to a human instead of automatically changing the client's status.

Result

The business who wants to continue, who wants to pause, and who needs personal follow-up.

My Socials